Probably you
have heard some people say: “I work very hard for my organization but nobody perceives
my hardworking” or “While I as well as fulfill my obligations for my
organization, my colleague who usually wastes all his/her time at the office,
gains the most promotions” or “How can my organization assess the value
of my activities at the office?”.
Let us
assume, someone who starts his/her work at the office every day, will be able
to track his/her ranking, points or value of activities among all staff of the
organization on his/her PC after time out. It is clear, all above concerns and
questions will be cleared in which the motivation of the staff to do their jobs will
increase and consequently work efficiency and productivity will go up at
workplace.
The
Balanced Scorecard (BSC), organized by Kaplan and Norton (1992, 1993, and
1996), abandoned the traditional approach of concentrating on financial data,
and focused on four general perspectives: financial, customer, internal
business and innovation and learning. Balanced scorecard is a management system
and strategic management planning which is started by Dr. Robert Kaplan and David
Norton and they used that as a performance measurement framework. The balanced
scorecard is using widely in industries, nonprofit organizations and government
all around world to improve monitoring the organization’s performance and
compare the organization’s goals with the actual performance and internal and
external communications. This performance measurement framework was used first
to give the managers a better view of organization performance specifically to
compare the financial situation of the company. However this practice with the
name of balanced scorecard introduced in 1990s, the background of that is older
like General Electric that has performance measurement reporting in the 1950s
and the work of French process engineers in 20th century. The
process of improving the balanced scorecard started from simple performance
measurement framework to a general strategic planning and organizational
planning mechanism.
Even though
many companies utilize from BSC as a strategic management system, some research
and case studies show us that nowadays it does not as well as work due to high
speed changes around the world. Since a BSC framework is designed by using of a
cause – effect system, we can use Fuzzy Logic Control to assign the accurate
points and rankings into BSC framework (referred to previous articles of “External
Forces and Pseudo-Forces to Design a Strategic Plan” and “What Is the Goal of a Central Bank in
Related with Deficit Financing?”).